Catering Policies

 



UCLA Policies CATERING ORDERS/INTERNAL
 

PURPOSE

To ensure compliance with University of California requirements for managing entertainment expenditures using University funds. Further, to establish the procedure and appropriate manner in which service order(s) for food or any other catering services/goods are processed by the Catering or Cafeteria area, prior to delivery.

POLICY

I. Request for Catering Service(s)

A.     All orders for catering (“At Your Service” or AYS) or cafeteria (Cafe Med) services or goods must be requested using the Catering Order Form. All sections of the form must be completed prior to processing a catering or event order.

B. The completed form must provide details about the catered event, as follows:

· Nature of the event (i.e., breakfast, lunch, etc.)

· Purpose of event

· Number of participants and their names and titles or affiliations

· Identification of “official host” of event

 

C. Completed and approved Catering Order Forms are forwarded to the Catering administrative area, Room 16-159 CHS, for thorough review by the Catering Assistant and Manager.

D. All catering orders must conform to the requirements of UC Business & Finance Bulletin BUS-79.

E. BUS-79 sets a maximum per person expenditure for entertainment/food expenses: Breakfast - $15; Lunch - $25; Dinner - $40; and light refreshment - $10. The reimbursement for a buffet reception cannot exceed the applicable meal allowance associated with the type of buffet, i.e., breakfast, lunch or dinner.


II. Approval Process

A. The official host and his/her supervisor must sign each order.

Any order requiring “exceptional” approval must be approved by the designated approving authority for the UCLA Hospital System (Marge Cunningham).


III. Catering Charges

Catering based on an agreed scope of service provides an estimated cost of each event. The estimate will change to reflect any and all subsequent changes to the agreed scope of service(s). Any expansion to the scope of service must have proper approval, as described above. Changes to the orders, cancellations, or late charges, will be billed according to departmental guidelines.


IV. Purchase of Goods from The Cafeteria/Storeroom

All non-cash or recharge orders/purchases from the Cafeteria/Storeroom must be placed using the catering form. Unless for personal use and paid for by cash, all such orders must be fully justified on the form.

 

FORMS

Catering Order Form

References: UCLAMC Entertainment Policy 3046

University of California Business and Finance Bulleting BUS-79, Entertainment, http://www.ucop.edu/ucophome/policies/bfb/bus79.html

APPROVAL

Michael Karpf, MD , Director
UCLA Medical Center

REVISION HISTORY

Effective Date: October 1, 2000


POLICIES & PROCEDURES

At Your Service welcomes the opportunity to respond to all of your catering needs.  Because good planning will assure a successful event, the following information is offered to assist you.  If you have any further questions, please feel free to call our staff at:

Westwood:     310- 825-5569 or 310- 825- 9086

Santa Monica:  310- 319- 4837 

 

RESERVING A SITE

Arrangements for a facility should be made prior to contacting us.  We will be happy to make recommendations should you need some guidance.  (When full meals are to be served, be sure to book enough time for setup and breakdown.)  Also, please make arrangements for the moving of furniture prior to your event.

 

ADVANCE NOTICE

The minimum notice required for a catering order is five full working days. Minimum notice does not guarantee availability should we be fully booked.  If you are planning a large event, we recommend you book a site and contact us at least one month before the event. It it is possible to accommodate a late order, it may be subject to a surcharge commensurate with the complexity of the event.

 
ATTENDANCE GUARANTEE

In order to assure adequate time for food and staff coordination, a final guarantee of attendance is required three full working days before the event.  The final guarantee is not subject to reduction, but we will prepare 5% overage in case of unexpected add ons, and you will be charged accordingly when your guest count exceeds 5% over your guaranteed count.

 

Additional Charges

For Rentals plus 10%, Floral Arrangements plus 10%,

China Services, Silver Urns and Platters.

 

Cash Customers

Cash, Credit Cards, and Checks are welcome however, 50% of total bill must be paid  (5)  days prior event and the balance paid no later than the day of the event. Checks must be Pay to the order of : The UC Regents

 
CANCELLATIONS

Cancellations must be made at least two full working days in advance.  If you cancel less than forty-eight hours in advance, you will be charged for any expenses already incurred.  If you cancel on the day of the event, you will be billed at full cost.

 

DELIVERY AND CATERING SERVICES

Delivery service is available for orders of $35.00 or more within the Hospital complex.

Delivered orders outside of the Medical Center complex is subject to a 15% service charge.

Off-site catering is available within a small radius of the UCLA campus. Please discuss this service with our office staff.

Specific delivery times and removal times must be provided. Normal delivery service begins at 6:45 am and ends at 6:00 PM.  A 35.00 additional charge will be made for drop-off service before or after these times.

Catering services on weekends is available for events with a minimum of $500.00.

At Your Service does not have key access to CHS buildings and rooms, so please arrange to have facilities unlock the room in time for setup and delivery.  Should a room not be available at a specified time, food will be left at site on a cart.

At Your Service is not responsible for lost food, and in case of missing equipment, necessary charges may be made to the customer.

SERVED RECEPTIONS, BUFFETS, AND MEALS

Sufficient staff is provided for l/2 hour set up, ½ hour food service, and ½ hour cleanup.

If the nature of the event requires more staff and time, additional charges of 20.00 per hour per attendant, and 25.00 per hour per on- site chef will apply.

If any event begins more than 15 minutes later than the requested service time, and is delayed more than 30 minutes after dessert is served, a surcharge will be applicable.

ALCOHOLIC BEVERAGES

At Your Service does not possess a liquor license and in accordance with the California Alcoholic Beverage Control, is not able to sell alcoholic beverages. Our assistants can coordinate the ordering of beer or wine for your event, and arrange for the purveyor to bill and service you directly. As an alternative, the customers may provide their own alcoholic beverages and service. In either case, At Your Service is not able to sell or provide bartending services in accordance with Medical Center Policy 0316, which states:

“The service of alcoholic beverages to groups exclusively 21 years of age or older is permissible at occasional special events. No service or sale of such beverages may take place at the special event except by an appropriately licensed caterer (food service vendor or other independent entity in possession of an alcoholic beverage license), in conjunction with a bona fide catered meal.”

 

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